REFUND POLICY

Refund Policy — Frame Finsbury Park
Last updated: October 2025
At Frame Finsbury Park, customer satisfaction is our priority.
If you are not fully satisfied with your order, please contact us within 24 hours of your visit or purchase.
1. Dine-In Orders
Refunds or replacements are offered only if:

• There is an issue with food quality or incorrect items were served.

• You notify our staff immediately at the cafe.

2. Online Orders / Prepaid Bookings
If you made an online payment and need to cancel:

• Cancellations made 24 hours before the booking are fully refundable.

• Cancellations made after that time may not be eligible for a refund.

3. Gift Cards / Special Events
Gift cards and event bookings are non-refundable but may be rescheduled depending on availability.
4. How to Request a Refund
Please email us at info@framefinsbury.co.uk with your order details and reason for refund.
Refunds are processed to the original payment method within 5–7 business days once approved.